Last updated October 16, 2026
The short version: physical products ship within India only. Digital files are delivered worldwide, instantly, on payment. Custom work in Delhi NCR is delivered and installed by us.
Where do you ship physical products?
Within India only. We do not ship physical products outside India.
How are physical products delivered?
- Greater Noida, Noida, Gurgaon (Gurugram), Ghaziabad and Delhi NCR: delivered by us, and installed where the order includes installation.
- Rest of India: sent by courier or transport, packed for the journey. [CONFIRM] courier/transport partners and whether large furniture ships outside Delhi NCR.
How long does an order take?
Most of our products are made to order, so the time is the making time plus the delivery time.
- Made-to-order products
- [LEAD-TIMES] to make, stated on each product page, plus delivery.
- Custom commissions
- Stated in your quote, counted from your approval of the drawing.
- Delivery within Delhi NCR
- [CONFIRM] days after the piece is finished.
- Delivery elsewhere in India
- [CONFIRM] days after dispatch, depending on the destination.
We tell you when your order is dispatched. [CONFIRM] whether tracking details are shared for courier shipments.
What does delivery cost?
Delivery charges are shown at checkout for shop orders, and included in your quote for custom work. [CONFIRM] delivery charges or free-delivery thresholds.
How are digital files delivered?
Immediately after payment, worldwide. You get a download link on the order confirmation page and in the order email, and in your account. [CONFIRM] download limit and link expiry.
What if my order arrives damaged?
Take photos of the packaging and the damage before unpacking further, and contact us within 48 hours of delivery at [email protected] or 076071 24496. See Returns & refunds. [CONFIRM] reporting window.
Questions about this policy? Ask us.